ROCHELLE L. CRUZ

Installed and reloaded RFID stickers on customer vehicles, accurately managing physical attachment and balance top-ups.

Addressed customer queries and concerns regarding RFID usage, balances, and transaction issues, resolving over 90% of issues on first contact.

Promoted and offered RFID products and reload services, actively contributing to increased product adoption and customer satisfaction.

Conducted daily cleaning and meticulous servicing for up to 16 guest cabins, encompassing furnishing, turndown service, bed-making, and bathroom maintenance.

Maintained pristine cleanliness and order across public areas, fostering a welcoming and luxurious environment for all guests.

Managed end-to-end laundry operations, including washing, folding, and organizing linens, uniforms, and guest clothing, ensuring high standards.

Operated and maintained cleaning equipment and chemicals in strict compliance with safety and hygiene standards, preventing incidents and ensuring guest well-being.

Supported the training and onboarding of new housekeeping staff, providing guidance on company protocols and service standards to maintain team efficiency.

Processed customer transactions, including cash, check payments, deposits, and bill collections, ensuring 100% accuracy.

Issued official receipts and maintained proper documentation for all transactions, ensuring compliance and audit readiness.

Assisted customers with account inquiries, providing clear information on services to enhance satisfaction and retention.

Maintained cash drawer accuracy and adhered to strict security protocols, minimizing discrepancies and financial risk.

Executed thorough cleaning protocols for guest cabins, including bed-making, surface sanitation, bathroom hygiene, and efficient trash removal.

Responded promptly and effectively to guest requests and concerns, ensuring a high level of customer satisfaction and positive feedback.

Provided exceptional guest service, anticipating needs and offering personalized assistance to enhance the onboard experience.

Adhered strictly to safety regulations and emergency procedures, maintaining a secure and hazard-free environment for all passengers and crew.

Maintained exceptionally high standards of interior housekeeping across all guest and crew areas, ensuring pristine cleanliness and sophisticated presentation.

Prepared and meticulously set up guest cabins and common areas to luxury service expectations, ready for immediate use by high-profile guests.

Executed silver service and fine dining setups, upholding the highest standards of presentation and professionalism for exclusive events.

Managed comprehensive laundry operations, including washing, ironing, and organizing crew uniforms and guest linens, ensuring constant availability and quality.

Collaborated effectively with contractors and other departments, fostering teamwork and operational efficiency across diverse yacht functions.

Processed customer orders and payments with 100% accuracy, handling cash, credit, and refunds efficiently.

Prepared and served food and beverages, consistently maintaining quality and hygiene standards for passenger consumption.

Promoted and successfully upsold menu items, contributing to enhanced sales and overall customer experience.

Ensured consistent cleanliness and organization of the counter and service area, upholding public health standards.

Processed customer orders and payments accurately, handling cash, credit, and other methods efficiently.

Maintained high standards of cleanliness and organization for the counter and dining area.

Assisted in preparing and packaging food items according to quality standards.

Processed customer orders efficiently, ensuring accuracy in all transactions and minimizing errors.

Handled cash, credit, and other payment methods in strict accordance with company protocols.

Maintained consistent cleanliness and organization of the counter and dining area, enhancing customer experience.

Provided excellent customer service by promptly addressing inquiries and resolving concerns, improving guest satisfaction.